Online reviews are critical to the success of a local business. In fact, 9 out of 10 consumers say they’ll only consider working with a business if they have an average rating of 3-5 stars online. It’s important to capture customer feedback, but many businesses struggle to do this effectively.
With Customer Voice, your clients have the power to gather customer reviews to boost online credibility and drive more customers to work with your business.
Customer Voice is a powerful customer feedback tool that increases your customer reviews!
A recent study by SearchEngineLand.com found that the number of reviews a local business receives has a greater impact on revenue than the average rating of those reviews. This highlights the importance of businesses leveraging their reviews in order to drive revenue and attract more customers.
Use happy customers to create more customers! Leverage the voice of brand champions to improve your “online word-of-mouth”. Invite customers to leave great online reviews!
Make sure your client reviews show up where new potential customers are looking! Focus on the review sites that impact your business the most!
Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your business show up in search so new customers can find you and call you directly.
Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.